Terms and conditions of sale

1. IDENTITY AND CONTACT DETAILS

RESASOL RESERVATION CENTRE

1 Route des Lacs 40480 Vieux Boucau

www.resasol.com // contact@resasol.com // +33 558 482 200

SAS "RESASOL" with capital of €15,000
Siret: 804 002 939 00010 NAF 8220 Z
Intracommunity VAT: FR 39 804 002 939

2. BOOKINGS

A reservation is equivalent to signing a rental contract.
All bookings are by name only and may under no circumstances be transferred or sublet.
To confirm a booking, the customer must pay a deposit of 25% of the total cost of the holiday.
A non-refundable administration fee of €40 will be charged for stays between 25/06 and 27/08.
The booking will become effective upon receipt of payment followed by the sending of a confirmation.
This booking confirmation must be presented on arrival. The pitch number is given as an indication without guarantee, unless you take out the guaranteed pitch option.

> Minimum length of rental stay :
From opening to 24/06 and from 04/09 to closing, bookings are for a minimum of 2 nights in a rental accommodation, arrivals and departures can take place every day.
From 25/06 to 03/09, bookings are for a minimum period of 7 nights, with arrivals and departures on Wednesdays, Saturdays or Sundays. During this period, the minimum duration of bookings may be reduced to 2 nights by special written agreement with us, in which case arrivals and departures will be 7 days a week.

> Minimum length of stay on standard and comfort pitches:
Throughout the season, these pitches can be booked by the night, subject to availability.

Prices are given for information only. They have been established on the basis of economic indices in force at the time they were set up and may be revised upwards or downwards according to changes in these indices (VAT, tourist tax, etc.) and availability.
In accordance with the deliberation of the Messanges town council, tourist taxes will be payable on an actual basis for each adult present on each night of the seasonal contract throughout the opening period.

3. CHARGES & CANCELLATION

For all bookings made less than one month before the start of the holiday, the balance is due at the time of booking.
For bookings made more than one month before the start of the holiday:
- If the dates of stay are before 01/06, the balance is due one month before arrival.
- If the stay is booked after 01/06, for dates between 01/07 and 30/09, 100% of the stay is due at the time of booking.
- If the holiday is booked after 01/06, for dates between 01/10 and 31/12, 100% of the total cost of the holiday is due one month before the date of arrival.
Failure to pay the balance by the agreed date will automatically render the contract null and void without prior notice, and any sums already paid will not be reimbursed. Once the deposit has been paid, your holiday is pre-reserved, and the balance will therefore be due under the conditions explained above.
The amount of the stay will be calculated according to the dates mentioned on the booking contract; no reduction will be granted for early departure or late arrival.

In the event of cancellation, the following will be withheld or remain payable:
a) The booking and insurance fees ;
b) As compensation for breach of contract :
- An amount equal to 25% of the total cost of the holiday if :
o Cancellation is made before 1 June for a stay between 01/07 and 31/08
o Cancellation is made more than one month before the arrival date for a stay scheduled for any other period.
- An amount equal to 100% of the total cost of the holiday if :
o Cancellation is made after 1st June for holiday dates between 01/07 and 31/08
o Cancellation is made less than one month before the arrival date for any other stay
o You fail to arrive on the scheduled arrival date.
In the event of late arrival or cancellation of your stay, please notify RESASOL as soon as possible in writing. Telephone messages are not accepted. If we do not receive any information, the pitch/rental will become available at 12 noon on the following day and may be allocated to another customer. Full payment for the services provided will be required by way of damages. For greater flexibility, the campsite offers optional cancellation insurance(conditions here).

4. PITCHES & RENTALS

The pitch rental price includes 1 accommodation unit, i.e. 1 tent or 1 caravan and 1 car or 1 motorhome and 2 people. Adding a person and a unit of accommodation will incur a daily supplement.
Rental accommodation is equipped according to the information provided on our official website. The basic price includes the maximum number of participants.
Whatever the age of the participants, they are considered as one person and the maximum capacity of the accommodation booked may not be exceeded. The establishment will refuse any person in excess of the planned capacity.

5. CANCELLATIONS

In accordance with article L.221-28 of the French Consumer Code, the sale of accommodation services provided on a specific date, or at a specific frequency, is not subject to the provisions relating to the 14-day cooling-off period.

6. ANIMALS

Insofar as, in agreement with the parties involved, animals (except category 1 and 2) are accepted in the establishment and the specific accommodation chosen by the customer, their owner must pay the associated supplement.
They MUST be kept on a lead, wear a collar, be tattooed, vaccinated, have a vaccination certificate and be declared at reception. Their owner must be able to produce the up-to-date vaccination certificate for any inspection. These animals must never be allowed to roam free. They must not be left alone on the premises, even if tied up or locked up, in the absence of their owners, who will be financially and civilly liable for any damage they cause. They are not allowed in public places.

7. UNACCOMPANIED MINORS

Minors may book a holiday provided they are accompanied by at least one legal guardian of legal age, have parental authorisation and have had the booking contract signed by a parent or legal guardian.

8. DEPOSITS

For all rentals, a deposit will be required on arrival to cover any damage and cleaning costs incurred as a result of your stay. If you do not return the deposit within 48 hours of arrival, the inventory of the rental equipment provided in each accommodation will be deemed to be correct by the customer.
Any item broken, lost or damaged during your stay will be invoiced.

9. IMAGE RIGHTS

The name and image of RESASOL are the sole property of RESASOL.
During their stay, customers may be photographed or filmed on the premises. The establishment and the RESASOL reservation centre may use these photos or films for commercial or advertising purposes unless the customer informs reception in writing on arrival that he/she objects to this practice.
The photos and plans presented on our various communication tools are non-contractual, and may under no circumstances be used as an argument for a complaint.

10. PROMOTIONS & SPECIAL OFFERS

Promotions and commercial offers are available from time to time during the year. These relate to specific accommodation and a limited stock. The amount of discount offered may vary depending on the accommodation, the period booked and the time of booking.

11. ACCESS TO THE ESTABLISHMENT

All customers are required to comply with the establishment's internal regulations.

12. FORCE MAJEURE

Force majeure is defined as any event external to the parties which is both unforeseeable and insurmountable, making it impossible for one or other of the parties to perform all or part of the obligations stipulated in the contract.
Force majeure has the effect of suspending the performance of the obligations of the parties, the latter bearing the costs incurred. As a result, RESASOL may not be held responsible for any consequences or effects arising therefrom. The same applies in the event of nuisances disrupting, interrupting or preventing the customers' stay (e.g. flooding, general cut-off of electricity, gas, water); it being understood that the customers will be informed of these possible nuisances on the sole condition that RESASOL has been informed beforehand. RESASOL may then be obliged to modify its services partially or totally (partial or total closure of the campsite, a swimming pool or restaurant, etc.) without the customer being able to claim any compensation whatsoever.

13. CONSUMER MEDIATION

In accordance with article L.612-1 of the Consumer Code, within a period of one year from the date of his/her written complaint, the consumer, subject to article L.152-2 of the Consumer Code, has the option of submitting a request for amicable resolution by mediation, to SAS Médiation Solution: 222 chemin de la bergerie 01800 Saint Jean de Niost
www.sasmediationsolution-conso.fr- contact@sasmediationsolution-conso.fr

14. DISPUTES

Any complaint concerning the non-conformity of the services in relation to the contractual commitments must be notified in writing (by recorded delivery letter) to the manager of the establishment concerned within 30 days of the end of the stay.

15. DEROGATION

A one-off derogation from these general terms and conditions of sale does not give rise to an acquired derogation.