Get peace of mind in all circumstances with our cancellation insurance
Life can sometimes bring surprises, and not all of them good ones. In such cases, it's always comforting to feel that you're being helped. That's why we offer you our cancellation insurance. It can, under certain conditions, cover the cancellation of your holiday, of course, but it doesn't stop there. It can be useful if your vehicle breaks down, if you forget your personal belongings, and can even take care of your pet... Find out everything it can do for you!
Find out more about cancellation insurance
To find out more about the terms and conditions of cancellation insurance (cover, excesses, sums reimbursed, reasons for cancellation taken into account, amounts payable, notification deadlines, etc.), consult the Cancellation Insurance contract.
What does cancellation insurance cover?
Our cancellation insurance helps you keep smiling in the following cases:
Cancellation of your holiday
Are you or someone accompanying you unable to take part in your holiday?
Under certain conditions* you can be reimbursed the sums paid (less an excess if the reason is not medical*).
Late arrival
Are you unable to arrive at the start of your stay?
Under certain conditions* you may be entitled to a pro rata refund of the rental price.
Interruption of stay
Do you have to interrupt your stay?
Under certain conditions* you can be reimbursed for unused outdoor hotel services.
Replacement vehicle
If your vehicle is immobilised due to a breakdown, material accident or theft during your stay. Under certain conditions* you can obtain a replacement vehicle.
Forgetting a personal item in the rental vehicle
If, when you return from your holiday, you discover that you have forgotten an object in your rental property, the cost of sending the object may be reimbursed under certain conditions*.
Assistance: Telephone advice before and during your stay
You can contact us 24 hours a day, 7 days a week before and during your stay for any information or queries you may need to help you organise your stay and make sure it goes smoothly.
Veterinary care and assistance for dogs and cats
Do you have a problem with your pet (cat or dog) during your stay? Under certain conditions* you can be reimbursed for the cost of veterinary care, as well as obtaining assistance in the event of disappearance or running away.
*To find out more about the terms and conditions of our cancellation insurance (cover, excesses, sums reimbursed, reasons for cancellation taken into account, amounts payable, notification deadlines, etc.), please consult the Cancellation Insurance contract.
How do I report a claim?
When something unexpected happens, the last thing you want is to have to go through an obstacle course to declare your claim! Resasol has thought of you and offers you 2 methods for managing your claims and insurance
Fast, modern management
Are you connected and swear by your smartphone and WiFi? Do all your claims handling online! Click on the following link and follow the instructions: Claim or manage a claim
Traditional management
Would you prefer to write to us? Send us your claim by e-mail or post
Mail: sinistres@campez-couvert.com
By post:
Gritchen Affinity
Claim - Campsite covered
27 rue Charles Durand - CS70139
18021 Bourges Cedex